Anonymous

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Verified Buyer
| map-marker Morgan Hill, California

Not sent the wrong yarn

Lion Brand Yarns - Not sent the wrong yarn
II ordered yarn on a Lion Brand special order ..I ordered Rosebud Motel and a Little Blush.. I received Rosebud Motel and and a gray colored yarn called 'Finding David...the project I was going to make with the colors I ordered has now been scrapped.. AND I love Lion Brands yarn...I do NOT like their customer service! I love Lion Brands yarn...I do NOT like their customer service!
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Carol B Hri

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Verified Buyer
|

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Verified Reviewer
| map-marker Westminster, Maryland

Order delayed company will not cancel order

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Lion Brand Yarns - Order delayed company will not cancel order
Order has not been shipped due to delays and order volume ( they say) . I have contacted the company and their automated customer support service said they cannot cancel order after 30 minutes of placing the order. When placing the order online there was no indication of a delay in shipping.
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User's recommendation: Do not order online

Ellen G Ige

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Verified Reviewer

Missing order, incomplete

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Not gonna send my credit card to help find missing item , that already ordered, all of your customer support numbers dont work. Sent only half of my order, asking where other half?
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Clinton, Mississippi

I have not received my merchandise

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No response from Lion brand company. Every customer service number apparently doesn't seem to work, don't have response from emails from customer service.
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User's recommendation: Use caution with this company. They don't have much of a customer service department.

Resolved
Fern F Lhe
map-marker Glen Ellyn, Illinois

Resolved: Didn’t receive any answer

Is it possible to purchase the Strata Wrap pattern separate from the kit. I had just purchased the yarn separately at a store so I only need the pattern. Thank you.
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Sharon M Wlk

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Verified Reviewer

Missing Orders

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Missing last two orders October and September with Lion Brand. Spoke last week on 10.25.23 with Debbie and was told a followup email would be received, but never received an email. She lied. I would like communication and a resolution for this issue promptly. Very concerning and disappointing as I am a frequent customer and NEVER had these issues before. Thank you!!
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Loss:
$300

Preferred solution: Deliver product or service ordered

Joyce K Fnz

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Verified Reviewer
| map-marker Millis, Massachusetts

Want to make an afghan pattern larger

How do I make the pattern simple striped afghan bigger to be roughly 45 x 60. I am not a pissed off consumer. Just wanted advice on your pattern before I buy the yarn and can figure how many scans to buy.
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Ellen r Cxw

Cancel anything with Lion Brand

No customer service for this 82 year old who needed a human beingcould not get through to oneShame on what Lion Brand has become.
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Cons:
  • Absolutely no customer service

Preferred solution: Apology

User's recommendation: Don’t by Lion Brand

Del Doq

Didn't receive all of my order

I did order some yarns on 9/21/23 and paied on line.It was supposed to be delivered in 1-2 business day.Unfortunately I have not received it yet.Please respond to my email. Thanks Zari Sohrabi
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Parrish, Florida

Pound of Love Skein WOULD LIKE TO ORDER AGAIN IN ANOTHER COLOR BUT TOO HARD TO FIND STARTER

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I find it very difficult to find how to start using...I dislike using the outside to start crocheting and cannot find inside unless u use most of the yarn...why isn't the starter closer to the opening??? I like the feel of the yarn and the amount but difficult to start...thank you for your anticipated cooperation
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User's recommendation: have starter outside of yarn PLEASE

HEATHER M Npq

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Verified Reviewer

Impossible to contact

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Received order confirmation 5/28, shipping confirmation 6/5. Tracking info still says "label created" a month later. No response after repeated email contacts. I direct messaged through Facebook and Instagram, no response there either. ALL of the phone #'s listed here on Pissed consumer are no longer in service, or I get a message saying I "can't call from my area". What does THAT mean? I'm in NY, Lion Brand is in NJ. Of course they already charged my credit card.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: you're taking your chances ordering from them

MitchelleH K

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Verified Reviewer
| map-marker Chicago, Illinois

Upcoming order

I placed an order which has been delayed - going out of town and want to delay - cant get through to customer service - did not connect
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Anonymous
map-marker Saddle River, New Jersey

Called in regarding a patten

I called and got messages about medical results and medical things. Never got any want to talk to. I ordered a patent that was free for a cardigan that was a Faragate of colors. I was having trouble to download it. I couldnt print it thats what I wanted help with.
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Melissa B Dwc

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Verified Reviewer

Haven’t received my product

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Someone needs to call me. 318)309-****. I have never had any problems in the past when I have order from you. And know all of sudden Im having problems. Please call me.
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Loss:
$21

Preferred solution: Deliver product or service ordered

Rhian B Xst

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Verified Reviewer

Poor customer service

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I ordered £130 of yarn on the 05/03/2023 that hasnt arrived. I have made multiple attempts to contact Lion Brand directly via email, web ticket, phone, Instagram messages, Twitter and DM. I have not received any reply. They are now blocking my comments on Instagram asking for them to contact me.
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Loss:
$132

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid ordering from this company

Aprill Que

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Verified Reviewer

Minimal Response, Response Meant Nothing

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I ordered two skeins of their yarn on 3/8/23 and after half a dozen emails to their support and unanswered phone calls, i finally got an email response today (4/18/23) saying that theyre very sorry and theyre experiencing 'problems with fulfilling orders' and it will be shipped out eventually. Ive genuinely never been this frustrated with a business. Id try to get a refund but i just feel like thatd be another completely different headache.
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Preferred solution: Deliver product or service ordered

User's recommendation: do not order directly from lion brands website. they have good quality yarn, worth their prices. just buy it in in person hobby stores or from other websites like amazon or joanns.

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